Privacy policy

Business Name: UPAASAK RITUALS

UPAASAK RITUALS is committed to protecting your privacy and ensuring that your personal data is collected, processed, and used in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information from users:

Name, email address, phone number, and delivery address when you place an order or contact us.
Transaction and payment information (processed securely through our payment partner).
Device information, browser type, and IP address for analytics and security purposes.
Information provided when you contact our customer support team.

2. PURPOSE OF COLLECTION

We use the information collected for the following purposes:

To process and fulfil your orders.
To send order confirmations, tracking updates, and delivery notifications.
To provide customer support and resolve queries.
To improve our website, products, and services.
To send promotional communications, if you have consented to receive them.
To comply with legal, regulatory, and contractual requirements.

3. SHARING OF INFORMATION

We may share your personal information with:

Logistics and courier partners for the purpose of order delivery.
Payment gateway providers for secure transaction processing.
Government agencies or regulators if required by law.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. DATA STORAGE AND RETENTION

Your personal data is stored securely and retained for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once no longer required, data is securely deleted or anonymized.

5. SECURITY

We employ appropriate technical and administrative measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

6. YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal data.
You may withdraw consent for promotional communications at any time.
To exercise any of these rights, contact us at support@upaasak.com.

7. COOKIES

Our website may use cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings; however, this may affect certain functionality of the website.

8. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are:

Name: Sayali Chitriv

Designation: Grievance Officer, UPAASAK RITUALS

Email: support@upaasak.com

Phone: +91-94609-40868 (Mon-Sat, 10 AM - 6 PM)

Address: 1 S 11, Old Housing Board, Pali, Rajasthan - 306401

Complaints will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically.